Is KROHNE Setting a New Benchmark for Customer Service in the Middle East?

KROHNE Group, a global leader in process instrumentation and measurement solutions, is expanding its service team across the Middle East. This move aims to maintain the high standards of service and expertise that their clients expect from a company with a 100-year legacy. The goal is to ensure that customers using their advanced measurement technology across various industries—like energy, water, chemical, and marine—experience longer equipment lifespans, reduced waste, and increased measurement accuracy.

To achieve this, KROHNE has recently hired new team members and now has a hybrid workforce in the UAE, Saudi Arabia, Qatar, Kuwait, and Iraq. These teams will operate under strict Service Level Agreements (SLAs) to guarantee top-notch service and reliability. The ultimate aim is to give clients peace of mind by consistently delivering excellent service.

Jay Gadhavi, the General Manager of KROHNE Solutions Middle East and Africa, mentioned that KROHNE is always striving to enhance customer service and solution delivery. This commitment is seen as a competitive advantage, complementing their high-quality, cross-industry product portfolio. The company continuously evolves to exceed customer expectations and has bolstered its in-house capabilities throughout the Middle East. KROHNE is deeply committed to the region and is focused on building stronger relationships with key industrial players who need expertise and partnership, especially in critical situations.