Is Digital Employee Experience Losing Its Edge?
So, let’s talk about how Everyday AI and Digital Employee Experience (DEX) are shaping the future of work, according to Gartner’s Hype Cycle for Digital Workplace Applications for 2024.
Everyday AI is expected to become mainstream in under two years. This technology is all about reducing digital friction in our daily work lives. Imagine it as a tool that helps you with writing, researching, collaborating, and brainstorming ideas more smoothly. Matt Cain from Gartner highlights that Everyday AI is a key part of DEX, which aims to improve how employees interact with digital tools, ultimately boosting organisational success through 2030.
In 2024, the focus for digital workplace applications is shifting away from just supporting hybrid and remote work. Instead, there’s a growing emphasis on Everyday AI. This technology is currently at the “Peak of Inflated Expectations” on Gartner's Hype Cycle, meaning there’s a lot of excitement about its potential.
Everyday AI is designed to enhance productivity by helping employees work faster, more thoroughly, and with greater confidence. Adam Preset from Gartner points out that this technology acts more like a collaborator than just a tool. It’s revolutionising the digital workplace by providing smarter ways to handle tasks, like summarising chats and emails or even drafting reports with minimal input.
As for DEX, it’s in the “Trough of Disillusionment” on the Hype Cycle. This means that interest is fading because early implementations haven’t lived up to the hype. For DEX to regain traction, organisations need a comprehensive strategy that integrates IT and non-IT partners. This approach will help create a work environment that encourages new ways of working, boosts digital skills, and ultimately attracts and retains talent.
